📦 When will I receive my order?

At Saiko Shop®, we prepare your order within 24 to 48 hours (excluding weekends). Then, delivery takes 6 to 10 business days depending on your address. As soon as it is shipped, you will receive an email with a tracking link to follow your package in real time.

😕 What should I do if my item is broken or incorrect?

All returns are made directly from your customer area on our website. All you need to do is: Log in to your account using the email address used when placing the order Go to the “My Orders” section Open the relevant order Click on the “Request a Return” button Select the item to return (and the quantity) Choose the reason for the return and, if necessary, add a comment Confirm your return request Once your request is accepted, you will receive an email with all the instructions to send your package back to us (return address and, if needed, return label). ⚠️ Items must be returned in their original condition, unused , and in their original packaging . 💬 If you have any questions, our customer service is available 5 days a week to assist you.

🛒 Can I modify or cancel my order?

Changed your mind? No problem, we can act quickly. As long as your order has not yet been shipped , you can request: - A modification (item, address, etc.) - A cancellation with a refund Once the package is sent, it will no longer be possible to cancel it. Just send us a message here: contact@saiko-shop.com or here

🗺️ How to track my order?

Tracking your order is super simple. As soon as your package is shipped, you will receive an email with a tracking link to follow its journey in real time. Can't find the email? No worries: You can track your order directly from this page . Just retrieve your tracking number from your customer area, under "My Orders".

💳 What payment methods do you accept?

You can securely pay for your orders with: - Credit card (Visa, Mastercard, etc.) - PayPal / PayPal 4x interest-free (depending on your PayPal account and the amount of your order) - Apple Pay (if enabled on your device) At Saiko Shop®, your payment is in good hands: encrypted, protected, validated. Nothing goes through without your authorization Some split payment options depend on your customer profile (PayPal), the order amount, and their own validation

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Over 6500 enthusiasts already trust us

100% Secure Payment

All your transactions are protected thanks to the SSL protocol and PayPal options.

Fast and reliable shipping

Each order is prepared within 48 hours, carefully protected, and tracked until it reaches your home.

Satisfied or refunded

14 days to change your mind: if you don't like it, we will refund you.

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Our mission: Your heroes at your fingertips

Because passion should never have limits. At Saiko-Shop®, we have created a place where every fan can find their favorite universes - figurines, decorations, goodies, and clothing, without breaking the bank. Here, your heroes come out of the screen to come directly to your home, ready to accompany you every day.

⭐ About Saiko

Our Story
Fan Notice
Blog
Loyalty Program

🛠️ Customer Service

- Order Tracking
- FAQ / Frequently Asked Questions
- Contact & assistance
- Returns Center

⚖️ Legal information

- Legal Notice
- Shipping and Delivery Policy
- Return and Refund Policy
- CGV (General Terms and Conditions of Sale)
- Privacy Policy (GDPR)
- Cookie Policy
- Terms of Use

📍 Contact

60 François 1er Street, 75008 Paris, France

contact@saiko-shop.com

Monday – Friday / 08:00 – 18:00

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