We prepare your order within 24–48 hours, excluding weekends. Delivery then takes 6–10 business days, depending on your address.

Once your order ships, we'll email you a tracking link so you can follow its progress.

Start your return through our online returns portal: request a return.

Here's how:

1. Enter your order number
   
2. Select the item you want to return
   
3. Choose a reason
   
4. Once your request is approved, we'll email you the return instructions.

⚠️ Return items within 14 days of delivery, unused, in their original condition and in their original packaging.

💬 Need help? Our customer service team is available 5 days a week.

We currently deliver to mainland France, Belgium, Switzerland, Germany, the United States and the United Kingdom.

More destinations are coming soon.

Live elsewhere? Contact us to be notified when delivery becomes available.

Ordering is quick and easy:

1. Add your favorite items to your cart
2. Select “Checkout”
   
3. Enter your delivery details and choose a payment method
   
4. Check your inbox for your order confirmation
   

We'll take care of the rest.

Something wrong with your order? We're here to help.

If your item arrives damaged, incomplete or different from what you ordered, please request a return.

Start your return through our online returns portal: request a return.

Here's how:

1. Enter your order number
   
2. Select the item you want to return
   
3. Choose a reason
   
4. Once your request is approved, we'll email you the return instructions.

⚠️ Return items within 14 days of delivery, unused, in their original condition and in their original packaging.

💬 Need help? Our customer service team is available 5 days a week.

Need to make a change? Contact us as soon as possible. If your order hasn't shipped yet, you can request:

- A change to your items, address or other order details

- A cancellation and refund

Once your order has shipped, it can no longer be cancelled.

Email contact@saiko-shop.com or use our contact form.

Tracking your order is easy.

Once your order ships, we'll email you a link to track its progress.

Can't find the email?

Visit our order tracking page and enter your tracking number. You can find it in your account under “My Orders”.

Your order may arrive in more than one package. Depending on stock and shipping arrangements, some items may be sent separately and arrive on different days.

If this happens, you'll find multiple tracking numbers on your order tracking page, one for each of the separate shipments in your order.

Use these numbers to track each package.

If a tracking number is missing or a shipment appears delayed, contact us and we'll look into it.

For some items, the size printed on the label may differ from the size you ordered. Some manufacturers use labels that show one size larger.

The item you receive matches the measurements in our size guide (European sizes).

For example, if you order S, the label may show M, but the measurements will still match our S.

Unsure? Send us a photo of the item and its label. We'll check it for you and help resolve any issue.

Pay securely using:

- Credit card (Visa, Mastercard and more)
- PayPal / four interest-free PayPal payments (subject to your PayPal account, order value and approval)
- Apple Pay (if enabled on your device)

Your payment is encrypted and protected. No payment is processed without your authorization.

Payment plans are subject to eligibility, order value and the payment provider's approval.

Have a question? We're here to help.

Our customer service team is available 5 days a week, from 8am to 6pm, for help before or after your order.

Use our contact form or email contact@saiko-shop.com.

We usually reply within 24 hours.