FAQ / Frequently Asked Questions

Q: How can I return an item?

All returns are made directly through our online return center , accessible right here: click here You just need to: Enter your order number Select the item in question Choose the reason for the return Once your request is validated, you will receive instructions to send the package back to us. ⚠️ Items must be returned within 14 days after receipt, in their original condition, unused, and in their original packaging. 💬If you have any questions, our customer service is available 5 days a week to assist you!

Q: ✈️ Do you deliver internationally?

Delivery available in metropolitan France, Belgium, and Switzerland . Other countries coming soon. Do you live elsewhere? Contact us to be informed as soon as we open.

Q: 😕 What should I do if my item is broken or incorrect?

A problem with your order? We're here for you. If your item arrived damaged, incomplete, or does not match , don't worry! All returns are made directly through our online return center , accessible right here: click here All you need to do is: Enter your order number Select the item in question Choose the reason for the return Once your request is validated, you will receive instructions to send the package back to us. ⚠️ Items must be returned within 14 days of receipt, in their original condition, unused, and in their original packaging. 💬If you have any questions, our customer service is available 5 days a week to help you!

Q: 🛒 Can I modify or cancel my order?

Changed your mind? No problem, we can act quickly. As long as your order has not yet been shipped , you can request: - A modification (item, address, etc.) - A cancellation with a refund Once the package is sent, it will no longer be possible to cancel it. Just send us a message here: contact@saiko-shop.com or here

Q: 📦 My order is incomplete / one item is missing: what should I do?

It happens that your order is shipped in multiple packages . For supply and logistics reasons, some items may be shipped separately and arrive on different dates. In this case, it is normal: you will see multiple tracking numbers on your order tracking page , corresponding to different shipments of the same order. You can therefore track each package separately using these numbers. If a tracking number does not appear or if a package seems stuck, contact us and we will check with you.

Q: 👕 I received the "wrong" clothing size: what should I do?

On certain items, it may happen that the label on the garment does not exactly match the ordered size . This is because some manufacturers use a “one size up” labeling . Rest assured: the size sent corresponds well to the size guide displayed on our site (European sizes) . Example: if you ordered S , it is possible that the product label indicates M , while still corresponding to a S according to the measurements. In case of doubt, if needed, contact us with a photo of the label and the product: we will check with you and find the appropriate solution.

❓FAQ - Frequently Asked Questions

Do you have a question about your order, delivery, a return, or a product?

You are in the right place. We have gathered the answers to the most frequently asked questions here.

If you can't find what you're looking for, contact us directly, we are here to help you quickly.

Shipping and Returns

📦 When will I receive my order?

At Saiko Shop®, we prepare your order within 24 to 48 hours (excluding weekends). Then, delivery takes 6 to 10 business days depending on your address.

As soon as it is shipped, you will receive an email with a tracking link to follow your package in real time.

How can I return an item?

All returns are made directly through our online return center, accessible right here: click here

You just need to:

Enter your order number
Select the item in question
Choose the reason for the return
Once your request is validated, you will receive instructions to send the package back to us.

⚠️ Items must be returned within 14 days after receipt, in their original condition, unused, and in their original packaging.

💬If you have any questions, our customer service is available 5 days a week to assist you!

✈️ Do you deliver internationally?

Delivery available in metropolitan France, Belgium, and Switzerland.

Other countries coming soon.

Do you live elsewhere? Contact us to be informed as soon as we open.

Orders

🛍️ How do I order from Saiko Shop®?

It’s simple and quick:

Add your favorite items to the cart
Click on "Confirm my order"
Enter your delivery information and choose your payment method
Receive a confirmation email!

And there you go, we take care of the rest!

😕 What should I do if my item is broken or incorrect?

A problem with your order? We're here for you.

If your item arrived damaged, incomplete, or does not match, don't worry!

All returns are made directly through our online return center, accessible right here: click here

All you need to do is:

Enter your order number
Select the item in question
Choose the reason for the return
Once your request is validated, you will receive instructions to send the package back to us.

⚠️ Items must be returned within 14 days of receipt, in their original condition, unused, and in their original packaging.

💬If you have any questions, our customer service is available 5 days a week to help you!

🛒 Can I modify or cancel my order?

Changed your mind? No problem, we can act quickly. As long as your order has not yet been shipped, you can request:

- A modification (item, address, etc.)

- A cancellation with a refund

Once the package is sent, it will no longer be possible to cancel it.

Just send us a message here: contact@saiko-shop.com or here

🗺️ How to track my order?

Tracking your order is super simple.

As soon as your package is shipped, you will receive an email with a tracking link to follow its journey in real time.

Can't find the email? No worries:

You can track your order directly from this page. You just need to retrieve your tracking number from your customer area, under "My Orders".

📦 My order is incomplete / one item is missing: what should I do?

It happens that your order is shipped in multiple packages. For supply and logistics reasons, some items may be shipped separately and arrive on different dates.

In this case, it is normal: you will see multiple tracking numbers on your order tracking page, corresponding to different shipments of the same order.

You can therefore track each package separately using these numbers.

If a tracking number does not appear or if a package seems stuck, contact us and we will check with you.

👕 I received the "wrong" clothing size: what should I do?

On certain items, it may happen that the label on the garment does not exactly match the ordered size. This is because some manufacturers use a “one size up” labeling.

Rest assured: the size sent corresponds well to the size guide displayed on our site (European sizes).

Example: if you ordered S, it is possible that the product label indicates M, while still corresponding to a S according to the measurements.

In case of doubt, if needed, contact us with a photo of the label and the product: we will check with you and find the appropriate solution.

❓ FAQ - Frequently Asked Questions

❓FAQ - Frequently Asked Questions