Shipping and Delivery Policy

Preparation and Shipping Times

All orders placed on our website https://www.saiko-shop.com are processed within 24 to 48 business hours (excluding weekends and public holidays).
Once your order is prepared, you will receive a shipping confirmation email with a tracking number (if available).

Delivery Times

Delivery to mainland France, Switzerland, Belgium only.
The average delivery time is 6 to 10 business days after shipment.
These times are indicative and may vary depending on the period (high activity, holidays, sales, etc.).

Shipping Fees

Shipping fees are indicated at the time of order, before confirmation and payment.
Additional fees may apply for certain hard-to-reach areas or for bulky orders.

Order Tracking

As soon as your order is shipped, you will receive an email containing the tracking information. You can track your package in real time via the provided link.

Delivery Delays

In case of significant delivery delay, you can contact us at contact@saiko-shop.com.
If the package has not been delivered within a maximum of 30 days after the order, you can request cancellation and full refund.

Order Receipt

Upon receipt, we invite you to check the condition of the package and items.
In case of any issue (damaged package, missing or defective item), please report the problem via our ronline returns center within 48 hours after receipt, attaching photos if necessary.

Contact

For any questions regarding delivery or order tracking, you can contact us:

Saiko-Shop
Email: contact@saiko-shop.com
Address: 60 rue François 1er, 75008 Paris – France
Customer service: Monday to Friday, from 8 a.m. to 6 p.m.