Privacy Policy

Introduction

Protecting your personal data is a priority for Saiko-Shop. This privacy policy aims to inform you clearly and transparently about how we collect, use, and protect your data when you use our site https://www.saiko-shop.com (hereinafter the "Site").

By using our Site, you accept this privacy policy. We invite you to read it carefully.

1 – Data controller

The personal data collected on the Site is processed by:

Saiko-Shop
60 rue François 1er
75008 Paris – France
Email: contact@saiko-shop.com

2 – Data collected

When you use the Site, we may collect:

Your identification data: last name, first name, address, phone number, email address.
Your order data: products purchased, amount, payment method, delivery and billing address.
Your browsing data: pages viewed, connection time, IP address, browser type.
Your communications with our customer service.

3 – Purposes of processing

The personal data collected is used for:

Processing and delivering your orders.
Managing the customer relationship and ensuring order follow-up.
Improving our services and personalizing your experience on the Site.
Informing you about our promotional offers, if you have consented.
Complying with our legal and regulatory obligations.

4 – Legal basis for processing

The processing of your personal data is based on:

The execution of a contract (product order).
Your consent (e.g., for receiving newsletters).
Our legal obligations (invoicing, retention of accounting documents).
Our legitimate interests (customer relationship management, fraud prevention).

5 – Data recipients

Your personal data may be shared with the following categories of recipients:

Logistics providers and carriers to ensure delivery.
Payment service providers to secure your transactions.
Technical service providers (hosting, email sending, analytics tools).

These third parties have access to your data only to perform the services entrusted to them and are bound by a contractual obligation of confidentiality and security.

6 – Data retention

Order-related data: 10 years (legal accounting obligation).
Data necessary for commercial prospecting: 3 years from the last contact.
Browsing data (cookies, logs): maximum 13 months.

7 – Your rights

In accordance with the GDPR and the Data Protection Act, you have the following rights regarding your data:

Right of access and information.
Right to rectification.
Right to erasure ("right to be forgotten").
Right to object and right to withdraw consent.
Right to restrict processing.
Right to data portability.

To exercise your rights, contact us at the following address: contact@saiko-shop.com.

You also have the right to file a complaint with the CNIL (National Commission on Informatics and Liberty).

8 – Data security

We implement appropriate technical and organizational measures to protect your personal data against any unauthorized access, use, modification, or disclosure.

9 – Cookies

Our Site uses cookies to improve your browsing experience and to generate traffic statistics.
You can manage your cookie preferences at any time via your browser settings or by consulting our Cookie Policy.

10 – Retention period

Your data is kept only for the duration necessary for the purposes for which it was collected, and at most for the applicable legal retention periods.

11 – Contact

For any questions regarding this Privacy Policy or to exercise your rights, you can contact us:

Saiko-Shop
60 rue François 1er
75008 Paris – France
Email: contact@saiko-shop.com
Customer service: Monday to Friday, from 8 a.m. to 6 p.m.